Return Policy

Return & Replacement Policy

At TIB, customer satisfaction is our priority. We are committed to ensuring that every product you purchase meets your expectations. If, however, you are not completely satisfied with your order, our Return & Replacement Policy is designed to provide a simple and transparent resolution process.

1. General Return Policy

Most products sold on theintellectbazaar.com are covered under our 10-Day Return or Replacement Policy.

  • You may request a return or replacement within 10 days from the date of delivery.

  • All return or replacement requests are subject to product verification at the time of pickup and internal fraud prevention checks.

  • Customers are eligible for one replacement per order item, subject to approval under this policy.

2. Eligible Return & Replacement Scenarios

Returns or replacements will be accepted in the following cases:

  • Order Not Delivered – If your order was marked delivered but was not received.

  • Missing Items or Accessories – If your package is incomplete or any accessories/components are missing.

  • Incorrect Product Delivered – If you receive a product different from what was ordered.

  • Damaged or Defective Product – If the product arrives damaged, defective, or not functioning as intended.

3. Category-Specific Exceptions

Certain product categories may carry different return, replacement, or cancellation conditions.

  • In such cases, the policy mentioned on the respective product page will take precedence over this general policy.

  • Customers are advised to review the product-specific return terms before placing an order.

4. Return Eligibility Conditions

To qualify for a return or replacement, the product must meet the following conditions:

  • Must be unused, unworn, and in original condition.

  • Must be returned with all original packaging, tags, manuals, invoices, and accessories.

  • Must not show signs of misuse, damage caused by the customer, or tampering.

  • Must pass inspection and quality checks after pickup or receipt at our facility.

5. How to Initiate a Return

To request a return or replacement:

  1. Contact our support team within the eligible return window.

  2. Share your order details along with the reason for return/replacement.

  3. Once your request is reviewed and approved, our team will provide further instructions.

  4. Wherever serviceable, we will arrange a pickup from your address.

  5. In locations where pickup is unavailable, customers may be required to ship the item through a reliable courier partner.

6. Refund Process

Where applicable, refunds will be initiated only after the returned product has been received and successfully verified.

  • Refunds will be processed to the original payment method unless otherwise agreed.

  • Processing timelines may vary depending on your payment provider or banking partner.

  • Shipping or convenience charges, if any, may be non-refundable unless the return is due to an error on our part.

7. Non-Returnable Items

The following items are not eligible for return or replacement unless received damaged or defective:

  • Products marked as “No Return” or “No Exchange”

  • Items damaged due to misuse, improper handling, or unauthorized repairs

  • Consumable products that have been opened or used

  • Products returned without original packaging or essential accessories

8. Contact Us

For return, replacement, or refund assistance, please contact our support team:

Phone: +91 8168847366
Email: support@theintellectbazaar.com

At TIB, we value your trust and strive to make your shopping experience seamless, reliable, and worry-free.